Please take a few minutes to read through our Terms and Conditions and familiarise yourself with them. Should you have any questions or require a hard copy of any of the terms and conditions, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also view our Privacy Policy.

• Introduction
  1. This website (www.qldbiltong.com.au) (Site) is operated by Qld Biltong Pty Ltd  ABN 43 624 095 692 (us, we, our).
  2. By visiting and using the Site you accept and agree to be bound by the following website Terms and Conditions of Use (Terms). If you do not accept these website Terms, do not use the Site.
  3. We may change these website Terms at any time without notice. Please review these website Terms regularly to ensure you are aware of any changes made.
  4. It is your responsibility to clarify any of these terms and conditions should they not be clearly understood and this may be done by emailing us or telephoning us and requesting to speak to a member of our management team.
• Purchasing through the Site 
  
  1. We collect and use your Personal Information in accordance with our Privacy Policy, which can be viewed here.
  2. We only ship to Australian addresses at this point in time. Should you wish to purchase from us and have the products delivered outside of Australia then you need to contact us to make a special arrangement for the delivery of the products. Certain products may not be shipped outside of Australia due to internal or external regulations.
• Gift Vouchers/Gift Cards
  
  1. Valid for 6 months from date of issue.
  2. Not exchangeable nor redeemable for cash. They can only be used to purchase products we stock.
  3. The recipient must use full value of voucher when making a purchase. We are not required by Australian law to give change on a voucher.
  4. Vouchers bought in our stores are redeemable in any of our stores across Australia.
  5. Vouchers bought in store may not be redeemed online. 
  6. Online vouchers may only be used in our online website shop
• Returns Policy
  
  1. We will gladly refund or credit goods returned within a reasonable time (generally 14 days from receipt) provided the goods are in a resell-able condition, in the original packaging and are not a special order item or a clearance item such as those close to or past best-by-date products. 
  2. Perishable products that have not been correctly refrigerated at a temperature of less than 4 degrees Celsius or frozen products that have not been kept in a freezer at a temperature below -10 degrees Celsius are deemed not in a re-sellable condition.
  3. "Special order" items are goods that are not in stock at the time of an order, or products that we do not normally stock on an ongoing basis or specifically ordered to meet a order request.
  4. Returns and exchanges can ONLY be authorised by us, so please confirm beforehand how and where to return items prior to returning them. Please don't just return items as it disrupts the efficiency of our processes.
  5. Right of refusal for the return or exchange of products is at the sole discretion of Qld Biltong, except where the Trade Practices Act of Australia makes allowance.
  6. At our sole discretion the returned product(s) may be subject to a restocking fee of up to 20% of the purchase price to cover the costs incurred by us in handling returns.
• Delivery of Goods
  
  1. We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only and we shall not be liable for any delays.
  2. Once the goods have arrived at the point of delivery then the goods will be at your risk.
  3. If you fail or refuse to take delivery of the goods, then in addition to all other rights and remedies of Qld Biltong, you shall be liable for any and all loss and damage (including consequential loss and damage) suffered or incurred by Qld Biltong as a result thereof and, at our discretion, we may charge a restocking fee of up to 20% of the purchase price.
• Content and Intellectual Property
  1. The content, layout, design, concept and organisation of the Site (Content) is or may be the subject of patent, copyright, trade mark, design, confidentiality or other intellectual property rights (Intellectual Property) belonging or licensed to us.
  2. Subject to your compliance with these website terms, we grant you a temporary, non-exclusive licence to download, print or otherwise reproduce in unaltered form a single copy of any Content (save for any material for which express notice is given to the contrary by these website Terms for regular personal, non-commercial use, or for non-commercial information purposes only within your organisation.
  3. Certain material provided or available on or through the Site may be stated to be subject to special or additional rules or conditions which will form part of these website Terms
  4. You agree to use the Site and it’s content for lawful purposes only.
• Content
  1. We derive our information from sources which we believe to be accurate and up to date at the time of publication.
  2. All information provided on the Site is provided in good faith. However, we:
     1. do not make any representation or warranty that the information provided is timely, reliable, accurate or complete; and
     2. will not be liable for any claim or loss resulting from any action taken, or reliance made by you on any information, material or advice provided on the Site, or for any incorrect or misleading information provided on the Site.
  3. Any change or modification to the Site or these Website Terms is effective immediately upon them being posted on the Site. If any such change or modification is unacceptable to you, do not use the Site. If following any such change or modification you continue to use the Site or Content, then you will be deemed to have accepted those changes or modifications

• Disclaimer
  1. All information, advice or other data on the Site is provided as general information only and should not be relied upon.
  2. We make no representation and give no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the Site or its Content for any particular purpose.
  3. We will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Site, or the Site’s inability to meet your needs.
  4. We have no control over and are not responsible for the content of any third-party sites linked to or framed within the Site, or any third-party advertisements and we expressly disclaim (and do not endorse or verify) the accuracy or reliability of the content on any such third-party websites. Those links are provided for your convenience only and may not remain current or be maintained. Website links on this Site should not be construed as an endorsement, approval or recommendation by Us of the linked web site or its content. We are not responsible for the content or privacy practices associated with linked web sites. When viewing a third party site, you should read the terms, conditions and privacy statements detailed on that site. Your use of or reliance upon such third-party websites is at your own risk.
  5. We are based in Beaudesert, Queensland, Australia. You must ensure that your access to the Site is not illegal or prohibited by laws which apply to you.
  6. Your use of and any reliance you place upon the Site and its content are entirely at your own risk. When using the Site, information will be transmitted over a medium which, in many cases, is beyond our jurisdiction and control and that of our suppliers. Information and files available from the Site cannot be guaranteed to be secure, free from computer viruses or other faults or defects and you should scan and check such data accordingly. We do not warrant and cannot ensure the security of any information you may transmit to us.
  7. We will not be responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the Site, which is beyond Our control. For the avoidance of doubt, We do not accept responsibility for any interference or damage to your computer system which may arise in connection with your use of the Site or any linked website.
• Liability
  1. To the fullest extent permitted by law:
     1. all conditions and warranties concerning the Site and the content (whether as to quality, outcome, fitness, care, skill or otherwise) expressed or implied by statute, common law, equity, trade, custom or usage or otherwise are expressly excluded;
     2. in no event will we (or our officers, employees, agents, contractors, licensors, suppliers, or any other third parties mentioned on the Site) be liable for any loss, costs or damages (including, without limitation, economic or consequential loss, lost profits or special damages) resulting from your use of or inability to use the Site or the content;
     3. We are not liable to you or to any third party for any personal injury, including death, caused by access to, use or misuse of the Site, the content or the services;
     4. any claims arising in connection with your use of the Site, the content or the services must be brought within 30 days of the date of the event giving rise to such action occurred; and
     5. remedies under these Website Terms are exclusive and are limited to those expressly provided for in these Website Terms.
  2. Where legislation implies any condition or warranty which cannot be lawfully excluded or modified, that condition or warranty will be deemed included but our liability will be limited as follows:
     1. if the breach relates to goods:
        1. the replacement of the goods or the supply of equivalent goods;
        2. the repair of such goods;
        3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or 
        4. the payment of the cost of having the goods repaired; and
     2. if the breach relates to services:
        1. the supplying of the services again; or
        2. the cost of having the services supplied again.
• General
  1. Your rights and obligations under these Website Terms may not be transferred or assigned directly or indirectly without Our prior written consent. We may transfer or assign Our rights and obligations under these Website Terms.
  2. To the extent that any part of these Website Terms are invalid, unenforceable, illegal, void or voidable for any reason, these Website Terms will be construed and be binding as if the invalid, unenforceable, illegal, void or voidable part had been read down or deleted to the extent necessary to overcome the difficulty.
  3. Our rights and remedies under these Website Terms cannot be waived except in writing signed by Us. Our Delay in exercising a right or remedy does not constitute a waiver of that right or remedy, nor does Our waiver (either wholly or in part) of a right operate as a subsequent waiver of the same right or of any of Our other rights.
  4. We will not be responsible or liable for failure to perform any obligation under these Website Terms if such failure is caused by the occurrence of any matter beyond Our reasonable control including, without limitation, industrial disputes, internet and communications outages, fire, flood, war, explosion, accident or act of God.
  5. These Website Terms are governed by and construed in accordance with the law of the State of Queensland and the Commonwealth of Australia, and each party must submit to the non-exclusive jurisdiction of the courts of that State and of the Commonwealth of Australia.

Quality Guarantee